http://blog.grandgeneva.com/2011/09/fall-festivities-at-timber-ridge-lodge-and-grand-geneva/ Wisconsin Luxury Resort Conveniently Located Near Chicago and Milwaukee Fri, 14 Sep 2012 21:47:05 +0000 hourly 1 http://blog.grandgeneva.com/2011/09/fall-festivities-at-timber-ridge-lodge-and-grand-geneva/comment-page-1/#comment-2510 Grand Geneva Resort and Spa Thu, 08 Sep 2011 13:32:37 +0000 http://blog.grandgeneva.com/?p=1335#comment-2510 Thank you for your recent post. I was upset to read about the condition of your room, and have shared your comments with my management team. We are committed to provide accommodations that all guests enjoy, and I’m sorry we fell short of that expectation. I hope we can persuade you to give us another chance. If you would like to discuss your stay with me further, please call me at (262) 249-3450.

]]> http://blog.grandgeneva.com/2011/09/fall-festivities-at-timber-ridge-lodge-and-grand-geneva/comment-page-1/#comment-2509 Victoria McGorray Tue, 06 Sep 2011 11:10:37 +0000 http://blog.grandgeneva.com/?p=1335#comment-2509 Lovely facility, poor housekeeping. Our room 4218 was not clean. Light switches at door and bath were black and sticky. Sand and grit were on the bathroom floor and the table top between the beds had watermarks from the previous guests. Spoke with the maid after the first night (Saturday, September 4th) and nothing changed. Very disappointed with the lack of concern when we spoke to the young lady at the desk as we checked out Monday am. This is not what I expect from a hotel with your price structure.

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